How We Work

Referring a debt to Trident Collections is straightforward and confidential. Our process is designed to minimise disruption while allowing us to assess recovery prospects quickly and accurately.  

STEP 1 – SUBMIT DEBT DETAILS

Submit your debt details using our online form or by email.

You will be asked to provide:
• Your company details
• Debtor company information
• Invoice reference(s) and amounts
• Payment terms and age of the debt
• Supporting documents such as invoices or statements

If documents cannot be uploaded via the form, they can be emailed securely to contactus@tridentcollections.com.

STEP 2 – FREE ASSESSMENT

Once received, we carry out a free, no-obligation assessment of the debt.

This includes:
• Reviewing enforceability
• Assessing debtor status
• Considering jurisdiction and recovery options
• Evaluating whether recovery is commercially viable

We only proceed where there is a realistic prospect of collection.

STEP 3 – AGREED RECOVERY STRATEGY

We will contact you to confirm:
• The recommended recovery approach
• Whether statutory interest or compensation may apply
• The agreed commission rate
• Any potential escalation options

No action is taken without your approval.

STEP 4 – COLLECTION ACTIVITY

Once instructed, we commence recovery action in line with the agreed strategy.

This may include:
• Professional debtor engagement
• Structured escalation
• Tracing or financial checks where required
• Legal escalation only where proportionate and authorised

You will receive updates throughout the process.

STEP 5 – RESOLUTION

When funds are successfully collected:
• The recovered amount is received
• Our agreed commission is deducted
• The balance is remitted to you promptly

If no funds are recovered, no commission is payable.

CONFIDENTIALITY & CONTROL

• All information is treated confidentially
• You remain in control of escalation decisions
• Recovery action is conducted professionally and lawfully

If you have overdue commercial invoices and would like to begin the recovery process, submit your debt details for a free assessment.