Commercial Debt Recovery Privacy Policy

Privacy Policy

Trident Collections Limited is committed to protecting your privacy and handling personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Trident Collections Limited
Commercial debt recovery services

For the purposes of data protection legislation, Trident Collections Limited is the data controller.

If you have any questions about this policy or how your data is handled, you can contact us at: contactus@tridentcollections.com

WHAT DATA WE COLLECT

We may collect and process the following types of personal data:

• Name, job title, and company details
• Business contact information (email address, telephone number, postal address)
• Debtor information provided by clients
• Invoice data, statements of account, and supporting documentation
• Communications with us, including emails and form submissions
• Technical data such as IP address and browser information when using our website

We do not knowingly collect data relating to children.

HOW WE COLLECT DATA

We collect personal data when you:

• Submit information via our website forms
• Email or contact us directly
• Instruct us to act on your behalf
• Provide documentation relating to a commercial debt
• Interact with our website

HOW WE USE PERSONAL DATA
We use personal data for the following purposes:

• Assessing and recovering commercial debt
• Communicating with clients and debtors
• Providing debt recovery and related services
• Complying with legal and regulatory obligations
• Managing our business operations
• Preventing fraud and misuse of our services

We only use personal data where there is a lawful basis to do so.

LAWFUL BASES FOR PROCESSING
Under UK GDPR, we process personal data on the following lawful bases:

• Performance of a contract
• Legitimate interests in recovering commercial debt
• Legal obligation
• Consent, where required

Our legitimate interests include recovering unpaid commercial invoices and managing our business efficiently, provided those interests are not overridden by the rights of individuals.

SHARING OF DATA
We may share personal data with:

• Legal advisors and solicitors
• Courts and enforcement bodies
• Insolvency practitioners
• Credit reference and tracing agencies
• IT and service providers supporting our operations

Data is shared only where necessary and subject to appropriate safeguards.

We do not sell personal data.

INTERNATIONAL DATA TRANSFERS

Where international debt recovery requires data to be transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and contractual requirements.

Retention periods vary depending on the nature of the data and the services provided.

DATA SECURITY

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is restricted to those who need it for legitimate business purposes.

YOUR DATA PROTECTION RIGHTS
Under UK GDPR, individuals have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request erasure of data, where applicable
• Restrict or object to processing
• Request data portability
• Withdraw consent, where processing is based on consent

Requests can be made by contacting us using the details above.

COMPLAINTS
If you are concerned about how we handle personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: www.ico.org.uk

COOKIES
Our website may use cookies to improve functionality and user experience. Further details are available in our Cookie Policy.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.

CONTACT
For privacy-related enquiries, please contact:
contactus@tridentcollections.com